How long will it take for my order to arrive?
The delivery time for orders once the manufacturing period has elapsed is 24-72 working hours from when the order is placed (only for peninsular shipments; the Balearic Islands, Canary Islands, Ceuta and Melilla are excluded). All shipments will be made by the transport company Correos, Fedex, UPS or DHL. We will provide the tracking number of your order through the online store.
If for any reason the order had to be delayed we will contact you to let you know.
Once the order is placed, it is not allowed to make any change in the shipping address, unless the customer bears the costs and is expressly accepted by the parties.
What is the shipping cost?
Shipping costs are not included in the price of the items. These will appear broken down in the summary of your purchase. Expenses will be calculated depending on the destination.
Can I request the shipment of an order outside of Spain?
We have shipping services throughout Europe and North America. If you do not find your country of origin among our options, contact us at firstname.lastname@example.org for the specific consultation of your shipment.
What happens if I am not at the address I indicated when the courier goes to deliver the order?
After a first delivery attempt, the carrier will leave you a notice so that you can contact him and set a new delivery date. This delivery can be made at the shipping address that you indicated to us or at one of the carrier's offices.
After another failed attempt, your order will be canceled and we will refund the amount of the order minus the cost of returning the package.
What do I do if my order does not arrive?
If after a period of 5 working days from the confirmation of your order you have not received it, contact us through the email email@example.com